Frequently Asked Questions

All eligible cards can be sold back to us with guaranteed buyback rates. Fresh pack pulls get 90% within 5 minutes, and every other card gets 80%. For the first 7 days after you get a card, its CatchBack value is locked at what it was worth when you got it, up or down. After that, offers follow market value.

Press the item in your vault and press CatchBack. You get 90% of its value within 5 minutes of pulling it, 80% after that. Most free packs can't be sold back, only shipped (see below).

Most free sealed packs can't be sold back, only shipped: packs from a referral, a promo code or a reward, and the sealed pack pulled from them. A pack bought with a discount code can't be sold back either. Exceptions: a Starter Pack you won in a pack drop or were gifted by another user, and VIP reward packs, can be sold back. Cards pulled from free or gifted tier packs sell back like any other pull.

A sealed pack is a real, factory-sealed pack, and it's opened physically once we ship it to you. There's no Open button on a sealed pack by design. It isn't a bug: we don't open sealed packs digitally. The only buttons on a sealed pack are CatchBack (if it can be sold) and Ship.

Your free Starter Pack opens in the app, from the Packs section of your vault. The sealed pack you win from it can't be opened in the app. If the Starter Pack came from a referral or promo code it can only be shipped to you; if it came from a pack drop or a gift you can also sell it back.

In your Vault, press the item you want to ship, request shipping, then press "Go to Shipping Checkout".

We pack and ship requests Monday to Friday, 10:00am to 2:00pm PST. A request made after 2:00pm PST ships the next business day, and a request made over the weekend ships on Monday.

We ship via UPS and USPS, and packages usually arrive in 1 to 5 business days.

You'll get an email once your package ships. Text Sona at +1 (645) 232-0590 for your tracking number.

Shipping is free on US shipping requests worth $50 or more. Below $50 you pay the shipping cost. International shipping is never free: it's charged at the carrier's rates, shown at shipping checkout.

CatchBack is available in the US and these countries: American Samoa, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, New Zealand, Northern Mariana Islands, Norway, Philippines, Poland, Portugal, Puerto Rico, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, U.S. Virgin Islands, United Kingdom, Vietnam. In all of them you can deposit. Shipping outside the US: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, Vietnam. Withdrawals outside the US: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, Vietnam. International shipping is charged at the carrier's rates, shown at shipping checkout. Free shipping ($50 or more) is US only. If your country isn't listed, text Sona at +1 (645) 232-0590.

Tap your balance at the top of the screen, then switch from "Deposit" to "Withdraw". The minimum withdrawal is $10.

No. Withdrawals go to your bank account, or out as USDC to your own crypto wallet. If you deposited by card in the last 60 days, withdrawals up to that amount can only go to a bank. Venmo withdrawals are no longer offered.

Bank withdrawals usually reach your account within 1 to 3 business days, not counting weekends and holidays. Crypto (USDC) withdrawals usually arrive within minutes. If it says "in review", our team is checking it before it's sent.

Deposited funds can't be withdrawn. Only money from CatchBacks or marketplace sales can be withdrawn, and the minimum is $10.

If a deposit doesn't show up in your balance, the payment was declined or rejected. It may show as pending on your card, but you won't be charged.

In the app, go to the Community tab and tap "REFERRALS" at the top left. On the website, go to Portfolio, then Referrals. You can only use someone else's referral code once. A referral code isn't a discount code, so it won't work at checkout.

Both people get a free Starter Pack. If you entered someone's code, yours lands in your vault right away. If you shared your code, you get yours once the person you referred has deposited $10 in total.

Enter the code in the "DISCOUNT CODE" field at pack checkout. Some promo codes only work on specific packs, not all of them.

We don't issue refunds once you buy a pack or spend your credits. If you hit a bug or an issue, text Sona at +1 (645) 232-0590.

Change your password in your account settings. If you forgot it, you'll get a password reset email, so check your spam folder.

Open the three-line menu at the top left, go to "Account", and scroll down to "Delete Account".

Text Sona at +1 (645) 232-0590.